A well-known end client / rail operator is looking for a IT Applications Manager to be based in Qatar.

The role will manage and administers the Current and New Application landscape for this rail operator.


Application Management:
-Oversee the day-to-day operations of critical software applications.
-Ensure applications are running efficiently and meet business requirements.
-Plan and execute software updates, patches, and upgrades.
Team Leadership:
-Manage a team of application support specialists and developers.
-Assign tasks, monitor performance, and provide guidance on technical issues.
-Foster a collaborative and innovative work environment.
Vendor & Stakeholder Management:
-Liaise with software vendors and service providers to ensure proper support.
-Negotiate contracts and manage service level agreements (SLAs).
-Collaborate with business stakeholders to gather requirements and prioritize application enhancements.
-Monitor and Budget preparation for Operational and new Initiatives in coordination with Finance.
-Compliance to the KPI's for yearly initiatives
-Research and proposition to enhance the Application Landscape for Qatar Rail.
Project Management:
-Lead application-related projects, including new implementations, upgrades, and integrations.
-Develop project plans, set timelines, and ensure deliverables are met on time and within budget.
-Coordinate with other IT and business teams to ensure smooth project execution.
Problem Solving & Troubleshooting:
-Monitor application performance and troubleshoot issues.
-Resolve complex technical problems and ensure minimal disruption to business operations.
-Implement preventive measures and propose long-term solutions.
Documentation & Reporting:
-Maintain comprehensive documentation of application configurations, processes, and user manuals.
-Provide regular reports on application performance, usage, and issues to senior management.
Training & Support:
-Develop and conduct training sessions for end-users and support staff.
-Offer technical support and ensure that users are adequately trained on the applications.


Bachelor's degree in computer engineering, Management Information Systems, Computer Information Systems, or related field. Master's degree is preferred

Minimum 10 years' experience in the IT field, including Five (5-7) years of the required experience should have been in managing the enterprise applications and staff of a small or medium-sized Software/Applications environment.

* A total understanding and practical skills in managing the SDLC.
* Strong experience in an (Oracle E-Business Suite, ERP, Microsoft SharePoint, Microsoft Azure Cloud, Other Hyperscaler capabilities, Document Management System, CRM, Mobile Applications, Business Intelligence, AI/Gen AI capabilities and others).
* Experience of Business process improvements aligned to support IT implementations.
* Experience in managing IT Business Applications in Railway operations (preferred).
Skills:
* Knowledge of current trends in the specific field including and not limited to Cloud capabilities, Microsoft Power Apps, AI/GenAI capabilities.
* Knowledge of information technology applications, processes, software, and equipment.
* Good ability to work in a multi-vendor environment
* Ability to harmoniously with a variety of employees and external individuals

ewi is committed to equality in the workplace and is an equal opportunity employer. ewi is acting as an Employment Business in relation to this vacancy.