Description
My client is seeking an experienced, customer-centric Service Manager to join our growing team. The Service Manager is a critical member of the onsite community team, leading a team of maintenance professionals that work to ensure our properties meet our standards of operational excellence and uphold our company values. Our Service Managers thrive in being leaders who stive to deliver excellence across all aspects of the business including customer service, people leadership, safety, and operations. Sound like you? Join us!


What's In It For You?

In addition to competitive pay, the company's robust benefits package includes:

• Bonus potential
• 30% rental discount at the company's properties
• Paid time off and company holidays
• 401k plus 4% company match
• Wellness plans, flexible spending accounts, and dependent care
• Participation in professional development programming, including a designated Mentor from day one
  
  

What You'll Do

• Daily monitoring and communication of the maintenance staff, schedules, on-call availability, and duties.
• Coordinate with the office staff to determine weekly apartment make ready and service request schedules.
• Complete and evaluate the daily/weekly completion of all work orders.
• Identify and schedule preventative maintenance including filter change, power washing, etc.
• Monitor and inspect market ready apartments to ensure quick turn times.
• Monitor and maintain all required permits for operating the property such as pool, spa, elevator, sign etc.
• Assist with hazardous weather problems, fires, floods, freezing, snow removal, etc.; identify and correct any hazardous community conditions.
• Assist the Community Manager with supervising all work by outside contractors.
• Ensure all equipment is operated in a safe manner.
• Coordinate, schedule and respond to resident/management service requests for occupied apartments.
• Assist Community Manager with ensuring safety procedures are adhered to at the property.
• Coordinate and schedule appropriate safety and skills training for the maintenance staff.
• Report any workman's compensation issues and/or employee incidents immediately.
• Maintain compliance with OHSA regulations.
• Monitor and maintain the maintenance budget, order supplies, and obtain purchase approvals.
  
  

Requirements

What You'll Need

• Minimum 3 years of general maintenance experience in residential property management; 1 year of supervisory experience is preferred.
• Working knowledge of HVAC, plumbing, electrical, fire protection and energy management systems
• EPA certification as well as other certifications/licenses as required by local, state or other regulations.
• Willingness and ability to work weekends and maintain 24/7 on-call duties.
• High school graduate or GED.
• Basic experience with Microsoft Office Suite, Internet, and other relevant applications.
  
  

What'll Set You Apart

• Proficiency with Excel and ability to accurately perform basic mathematical functions.
• Strong customer service and problem-solving skills.
• Prior experience or working knowledge of Yardi or similar applications.
  
  

Physical Activities and Work Environment

• Requires frequent lifting and moving of objects up to 75 pounds.
• Requires frequent bending and/or stooping, and use of ladders or stepladders, to perform essential maintenance tasks.
• May require regularly climbing stairs to access upper floor apartments.
• Requires frequently working outside in various weather conditions.

ewi is committed to equality in the workplace and is an equal opportunity employer. ewi is acting as an Employment Business in relation to this vacancy.